bandung FAQ

When you open an account on bandung, we ask for your full legal name, email address, date of birth, mobile phone number, and a username and password of your choice. Your full name must match your identity document (used for KYC verification later). Your email is used for account recovery and notifications. Your mobile number is used by support staff to contact you and by payment partners like DANA, e-wallet, mobile banking, and local payment for transaction verification. We do not share this information with third parties except where legally required or where payment processors need it to complete your transaction. You are responsible for providing accurate information; inaccurate details may delay withdrawals during verification.

On the login page, click the "Forgot your password?" link. Enter your registered email address. We send a password reset link to that email within a few minutes. Click the link in the email to open a reset form. Create a new password (at least 8 characters, mixed case, numbers recommended), confirm it, and save. Your new password takes effect immediately. If you do not receive a reset email, check your spam folder or contact our support team. Never share your password or reset link with anyone, including bandung staff—we never ask for passwords via email or chat.

Deposit minimums and maximums vary by payment method. E-wallet methods (online payment, e-wallet, mobile banking, local payment, online payment) typically support deposits from our welcome offer to our welcome offer per transaction. Bank transfers (e-wallet, mobile banking, local payment, online payment) may have different limits set by your bank. e-wallet deposits follow the limits of the underlying bank or e-wallet linked to the QR code. Your bandung account may have a daily or weekly deposit cap based on verification status—verified accounts (with identity documents uploaded) typically have higher caps. Check the Deposit page in your account for your specific limits, or contact support if you need a temporary increase.

Log into your bandung account and go to Deposit. Select your e-wallet method (e-wallet, mobile banking, or local payment). Enter your desired amount and confirm. You are redirected to the e-wallet app or web page to authorise the payment. Once you authorise and complete the payment, the funds are sent to bandung's merchant account. Your bandung balance is updated within a few seconds to a few minutes, depending on the e-wallet processor's speed. During high-traffic periods (e.g., Liga 1 match days or Idul Fitri holidays), deposits may take slightly longer. If your balance does not appear after subject to verification, contact support with your transaction ID (visible in your e-wallet history).

Read our Terms and Conditions first—they explain our service scope, jurisdiction policy, and account suspension rights. Then review the specific rules for the game or market you intend to use. For sportsbook betting, each sport (football, badminton, MotoGP, esports such as Mobile Legends) has its own rules: what counts as a valid outcome, how we handle postponed matches, and dispute resolution. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), review the house rules for each table type—card values, payout multipliers, betting minimums. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), each game's RTP (return-to-player percentage) and pay-line logic is documented in the game itself. Do not skip these; misunderstanding a rule can lead to disputes.

Bonus offers on bandung may include welcome bonuses for new accounts, reload bonuses for repeat deposits, or loyalty rewards for frequent play. Each offer comes with specific terms: a wagering requirement (the amount you must bet before withdrawing the bonus), a time window to complete the requirement, a maximum cashout cap, and eligible games list. We publish full terms with every offer before you claim it. Not all games contribute equally to wagering—live-dealer games often count at lower rates than slots. Do not claim a bonus just because it is available; claim only if you plan to play and can meet the terms. If you cannot complete the requirement within the time window, the bonus is forfeited but your original deposit remains your own.

We store your account information, transaction history, identity documents, and game activity on encrypted servers. Data is subject to our Privacy Policy, which you accept upon registration. We use your data to verify your identity (KYC/AML compliance), process deposits and withdrawals, resolve disputes, and improve our service. We do not sell your data. We share data only with payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), licensed auditors, and law enforcement if legally required. You can request a data export or account deletion via support, subject to regulatory retention requirements. For details, read our full Privacy Policy.

Our support team is available 24/7. Contact us via live chat (click the chat icon in the bottom-right corner of your account page), email, or phone. Live chat is fastest for urgent issues like login problems or stuck transactions. Email is suitable for longer explanations. Phone support is available in English and Indonesian. Response times vary: live chat replies usually within minutes during peak hours, email within a few hours. For account-related issues (password reset, verification status, withdrawal delays), provide your username or registered email. For transaction issues, provide your transaction ID or order number. Never share your password or full card details with support—we will never ask for them.